Last Updated: Aug 10, 2026
This policy explains Moya’s shipping, delivery, and local-pickup procedures. It forms part of Moya’s Terms and Conditions and should be read together with our Returns, Damage, Cancellation & Refund Policy.
Customers throughout the United States may request a custom delivery or freight quote. Delivery outside Moya’s standard regional service area is not guaranteed and depends on the destination, route availability, product dimensions and weight, safe property access, scheduling, and delivery-provider availability.
Customers outside the standard service area are encouraged to contact Moya’s before ordering at (877) 395-6050 or info@moyasdecor.com to request a delivery quote.
Moya’s offers complimentary regional delivery on eligible bathroom-vanity and kitchen-cabinet orders to approved addresses generally located within 120 driving miles of ZIP Code 17403 in York, Pennsylvania.
Eligibility is determined by the practical delivery route (not a straight-line radius) and depends on product size, vehicle requirements, road and property access, scheduling, and safe unloading conditions. Distance alone does not guarantee eligibility. Moya’s will confirm complimentary-delivery eligibility during checkout or in writing before accepting the order.
This offer is regional delivery, not nationwide free shipping.
Unless Moya’s confirms otherwise in writing, complimentary delivery does not include installation, assembly, plumbing, electrical work, wall mounting, fixture removal, movement to an upper floor or interior room, debris removal, or disposal.
Orders outside the complimentary regional-delivery area require an accepted custom delivery or freight quote.
The quote may consider distance, product dimensions and weight, number of items, vehicle and handling requirements, fuel, tolls, provider charges, access conditions, requested timing, and additional services.
If checkout cannot calculate the final charge, the order remains subject to delivery review. Moya’s will disclose the proposed charge before accepting the order or collecting the additional amount.
No long-distance delivery will be scheduled, and no additional delivery charge will be imposed, until the customer expressly accepts the quote. If the customer declines the quote or Moya’s cannot provide a reasonable option, the order may be canceled and any payment for unshipped merchandise will be refunded.
Processing time depends on inventory, production status, payment authorization, order verification, and delivery scheduling.
The shipment or delivery estimate displayed on the product page, during checkout, or in the accepted order confirmation applies to that order unless Moya’s expressly provides a different estimate before accepting it.
Moya’s may contact the customer to verify the address, contact information, property access, delivery requirements, product availability, payment information, or suspected order irregularities.
Moya’s must have a reasonable basis for any shipment timeframe presented before purchase.
If Moya’s cannot ship within the stated period—or within 30 days when no shipment period was stated—Moya’s will notify the customer and provide a revised estimate. The customer will be given the legally required opportunity to:
Consent to the delay; or
Cancel the delayed order for a prompt refund.
Moya’s will not treat a customer’s silence as consent when affirmative consent is required by law.
After shipment, the final delivery date may be affected by weather, road conditions, carrier interruptions, mechanical issues, customer availability, and other circumstances outside Moya’s reasonable control.
Moya’s or its delivery provider may contact the customer to arrange a delivery date or window. Unless another arrangement is confirmed in writing, a person at least 18 years old who is authorized to accept the order must be present.
Customers should not schedule installers or other trades until the merchandise has arrived, been inspected, and been confirmed complete and undamaged.
Except where liability cannot legally be excluded, Moya’s is not responsible for avoidable contractor charges caused by scheduling installation before successful delivery and inspection.
A missed appointment may result in the reasonable, documented redelivery costs described under “Failed delivery and redelivery.”
Unless the order confirmation expressly identifies a different service level, Moya’s provides curbside or driveway-edge delivery to a safe, accessible location selected by the delivery personnel.
The customer is responsible for moving the merchandise from that location into the building. Because products may be large and heavy, the customer should arrange adequate assistance and appropriate moving equipment before delivery.
Delivery personnel do not enter a residence or provide room-of-choice service, assembly, installation, plumbing, electrical work, wall mounting, fixture removal, debris removal, or disposal unless that service was specifically purchased and confirmed in writing.
If Moya’s actually provides threshold, garage, or another service level, replace “curbside or driveway-edge” with that exact service.
The customer must provide safe and lawful access for the delivery vehicle, personnel, and merchandise. This includes:
Suitable road and driveway access
Adequate parking or unloading space
Clear doorways, hallways, stairs, and pathways
Required building or property authorization
Accurate information about stairs, elevators, gates, restrictions, or hazards
Moya’s or its delivery provider may postpone or decline delivery when access is unsafe, unlawful, materially different from the information provided, or unsuitable for the vehicle or merchandise.
Delivery personnel are not required to remove doors, railings, windows, fixtures, or other property components.
A delivery may be unsuccessful when no authorized adult is present, the customer cannot be reached, the supplied address is incorrect, required building arrangements were not completed, the property is unsafe or inaccessible, or the customer did not disclose a material access restriction.
When an unsuccessful delivery was caused by the customer, Moya’s may charge reasonable and documented storage, return, or redelivery costs where permitted by law. Moya’s will disclose the amount before arranging redelivery or deducting an authorized amount from a refund.
These charges do not apply when the failed delivery resulted from Moya’s error, provider error, delivery damage, incorrect merchandise, or another circumstance for which the customer was not responsible.
Customers should inspect the exterior packaging before accepting or signing for delivery.
If visible damage is present:
Describe the damage on the delivery receipt.
Photograph the packaging from multiple angles.
Retain all packaging, labels, and delivery documents.
Notify Moya’s promptly.
Refuse severely damaged merchandise when instructed or permitted by the delivery provider.
Open and inspect the product as soon as reasonably possible and before installation. Report concealed damage promptly after discovery.
Damage, defect, cancellation, and refund claims are handled under the Returns, Damage, Cancellation & Refund Policy.
Contact Moya’s promptly if an order is marked delivered but was not received, only part of the order arrived, components are missing, the wrong product or quantity arrived, or the shipment appears lost or materially delayed.
Moya’s may investigate with the delivery provider and request reasonable supporting information. If the claim is verified, Moya’s will provide an appropriate remedy under the Returns, Damage, Cancellation & Refund Policy and applicable law.
After conforming merchandise has been delivered and accepted, the customer is responsible for damage caused by subsequent movement, unloading, storage, handling, weather exposure, alteration, or installation.
This does not eliminate remedies for concealed delivery damage, manufacturing defects, incorrect merchandise, missing components, or rights that cannot legally be waived.
Local pickup is available only after Moya’s confirms that the order is ready and provides pickup instructions.
The customer must bring a suitable vehicle, tie-downs, padding, protective materials, and any loading equipment identified in the pickup instructions. Moya’s may decline loading when the vehicle, equipment, or proposed transportation method appears unsafe.
The customer or authorized pickup person must inspect the product, components, and packaging before leaving. Visible damage, missing components, or incorrect merchandise should be documented immediately.
After the merchandise has been inspected and released, the customer is responsible for damage caused by the customer’s transportation, unloading, storage, handling, alteration, or installation. This does not eliminate remedies for concealed defects, incorrect merchandise, missing components, or rights that cannot legally be waived.
The customer or authorized pickup person must inspect the product, components, and packaging before leaving.
Visible damage, missing components, or incorrect merchandise should be documented immediately. After the item leaves the pickup location, the customer is responsible for damage caused by transportation, unloading, storage, handling, or installation.
This does not eliminate remedies for concealed defects or rights that cannot legally be waived.
A person collecting an order may be required to present:
Government-issued identification
The order number
Pickup confirmation
Written authorization from the purchaser
Moya’s may decline release when identity or authorization cannot be reasonably verified.
Address changes are not guaranteed after processing, routing, or delivery preparation begins.
Additional costs resulting from a customer-requested address change may be charged when disclosed and accepted. Moya’s may decline to redirect an order when identity verification, payment security, fraud prevention, route limitations, or delivery-provider requirements prevent the change.
Questions about delivery eligibility or custom nationwide delivery quotes may be directed to:
Moya’s LLC
Phone: (877) 395-6050
Email: info@moyasdecor.com
