Last Updated: Aug 5, 2026
This policy explains Moya’s shipping, delivery, and local-pickup procedures and forms part of Moya’s Terms and Conditions.
Moya’s currently delivers to eligible addresses within approximately 120 miles of ZIP Code 17403 in York, Pennsylvania, subject to carrier availability, route limitations, product size, and safe access. Being within the approximate radius does not guarantee eligibility. Delivery outside the area may be available by written arrangement and may involve additional charges.
Moya’s offers free shipping on eligible bathroom-vanity orders to qualifying addresses in the standard delivery area. Unless expressly stated, free shipping does not include white-glove delivery, assembly, installation, removal of fixtures, disposal of packaging, movement within the property, or removal of an existing vanity.
Additional charges caused by failed delivery, inaccurate address information, inaccessible premises, storage, redelivery, or customer-requested services are not included.
Processing times vary based on availability, production status, payment authorization, and delivery scheduling. Any displayed period is an estimate unless expressly guaranteed. Moya’s may contact the customer to verify delivery information, availability, access, requested arrangements, or suspected order irregularities.
Estimated dates are not guaranteed unless confirmed as guaranteed in writing. Weather, carrier interruptions, road conditions, production schedules, and inventory may affect delivery.
If an order cannot ship within the represented period, Moya’s will provide notices and cancellation or refund options required by applicable law.
The customer must provide a working telephone number and email address. Moya’s or its provider may contact the customer to arrange delivery. An adult at least 18 years old must be available unless another arrangement is confirmed.
Customers should not schedule installers until merchandise has been delivered, inspected, and confirmed complete and undamaged. Moya’s is not responsible for contractor charges caused by premature scheduling, except where responsibility cannot legally be excluded.
Unless another service is stated in the order confirmation, delivery is limited to the service offered during checkout or confirmed by Moya’s. Delivery personnel do not provide assembly, installation, plumbing, electrical work, wall mounting, debris removal, or disposal unless those services were expressly purchased and confirmed.
The customer must ensure safe access for the vehicle, personnel, and merchandise, including suitable road and driveway access, unloading space, doorway and stair clearance, building arrangements, and unobstructed pathways.
Moya’s or the carrier may decline delivery when access is unsafe, unlawful, or materially different from information provided. Delivery personnel are not required to remove doors, railings, windows, fixtures, or other property components.
Delivery may be unsuccessful if no authorized adult is available, the customer cannot be reached, the address is incorrect, the property is inaccessible, building requirements were not arranged, conforming merchandise is refused without an applicable reason, or the delivery path is inadequate.
The customer may be responsible for reasonable, documented carrier charges resulting from an unsuccessful delivery where permitted by law. This does not apply when failure results from Moya’s error, carrier damage, incorrect merchandise, or another circumstance for which the customer is not responsible.
Inspect exterior packaging before signing the receipt. Describe visible damage on the receipt, photograph all sides, retain packaging and labels, contact Moya’s promptly, and refuse severely damaged freight if permitted.
Open and inspect the product as soon as reasonably possible and before installation.
Report concealed damage promptly after discovery. Claims are handled under the Returns, Damage, Cancellation & Refund Policy.
Contact Moya’s promptly if tracking shows delivery but the order was not received, only part arrived, components are missing, the wrong product or quantity arrived, or the shipment appears lost or materially delayed. Moya’s may investigate with the carrier before issuing a remedy.
After conforming merchandise is delivered and accepted, the customer is responsible for damage caused by subsequent movement, storage, handling, weather exposure, modification, or installation. This does not eliminate remedies for concealed shipping damage, manufacturing defects, incorrect goods, missing components, or non-waivable rights.
Local pickup is available only after Moya’s confirms the order is ready and provides instructions. Customers must bring a suitable vehicle, loading equipment, and protective materials and must secure the product safely. Moya’s personnel may decline loading when the vehicle or method appears unsafe.
The customer or authorized pickup person must inspect the product and packaging before leaving. Visible damage, missing components, or incorrect merchandise should be documented immediately. After pickup, the customer is responsible for damage caused by transportation, unloading, storage, handling, or installation, without eliminating remedies for latent defects or other non-waivable rights.
A person collecting an order may be required to present government-issued identification, the order number, pickup confirmation, and written authorization from the purchaser.
Address changes are not guaranteed after processing or shipment begins. Additional carrier charges caused by a customer-requested change may be charged if disclosed and accepted. Moya’s will not redirect an order when identity, payment, fraud-prevention, or carrier requirements prevent it.
Address changes are not guaranteed after processing or shipment begins. Additional carrier charges caused by a customer-requested change may be charged if disclosed and accepted. Moya’s will not redirect an order when identity, payment, fraud-prevention, or carrier requirements prevent it.
