Last Updated: Aug 4, 2026
At Moya’s Decor, every piece is carefully crafted using premium materials; due to the nature of these materials and the logistics involved in shipping heavy and fragile products, please review this policy carefully before purchasing.
Unless otherwise stated on the product page, all vanities, sinks, cabinets, and related fixtures are final sale.
We do not accept returns or exchanges for:
The final-sale rule does not eliminate any rights or remedies that may apply when merchandise arrives damaged, contains a manufacturing defect, is materially different from what was ordered, or is missing components.
Customers are responsible for reviewing product dimensions and specifications before ordering.
Before placing an order, please confirm:
Product images are provided for reference. Colors, finishes, grain patterns, and other natural or manufactured variations may appear different because of lighting, screen settings, production batches, and material characteristics. Minor variations that do not affect normal use are not necessarily defects.
Contact Moya’s before ordering if you need clarification about a product specification.
Inspect the shipment and exterior packaging before signing the carrier’s delivery receipt.
If visible damage is present:
If the carrier permits it, refuse delivery when the shipment has severe visible damage. Photograph the shipment before refusing it and contact Moya’s promptly.
A signature without a damage notation may make a carrier claim more difficult, but it does not automatically determine whether a valid claim exists.
Some damage may not be visible until the packaging is opened. Carefully unpack and inspect the merchandise as soon as reasonably possible after delivery and before installation.
Please report visible or concealed shipping damage within 24 hours whenever reasonably possible. If damage could not reasonably be discovered during that period, report it promptly after discovery.
Do not discard the packaging or attempt installation, repair, or modification before receiving instructions from Moya’s. Prompt notice and complete documentation help us investigate the claim and seek recovery from the carrier.
Contact Moya’s promptly if:
Provide photographs of the product, packaging, shipping labels, and the issue being reported.
Normal material variations, minor cosmetic differences, or conditions caused by improper storage, handling, installation, maintenance, or use are not manufacturing defects.
Moya’s will review each properly documented claim based on the nature of the issue, available evidence, carrier information, product condition, and applicable law.
When a claim is approved, Moya’s may provide an appropriate remedy, which may include:
The remedy will depend on the circumstances of the claim and product availability. Moya’s will not unreasonably restrict any remedy required by applicable law.
Replacement products and parts may have different fulfillment times based on inventory, production, and shipping availability.
Do not arrange repairs, dispose of merchandise, return merchandise, or hire a third party at Moya’s expense without prior written authorization. Unauthorized expenses may not be reimbursed.
Inspect the product completely before beginning installation.
Moya’s is not responsible for damage caused by:
Installation should be completed by an appropriately qualified and insured professional. Installation or alteration may affect the remedies available when the installation prevents Moya’s from determining the original cause of an issue.
Contact Moya’s immediately if you need to cancel or modify an order.
An order may be canceled without penalty if Moya’s confirms that processing has not begun and no nonrecoverable costs have been incurred.
After processing begins, cancellation or modification may not be available. If Moya’s agrees to a cancellation, it will disclose any applicable, documented cancellation costs before completing the cancellation. These may include nonrefundable payment-processing charges or costs already incurred for special preparation, handling, or customized merchandise, where permitted by law.
Orders cannot ordinarily be canceled after shipment. This does not affect cancellation or refund rights arising from a shipping delay, non-delivery, nonconforming merchandise, or another circumstance protected by applicable law.
If Moya’s cannot ship within the stated period or within the period otherwise required by law – we will provide any required delay notice and cancellation or refund options.
Approved refunds are issued to the original payment method unless another method is required or agreed upon.
Original delivery charges are generally not refundable for an approved discretionary cancellation. However, this limitation does not apply when a full refund, including applicable shipping charges, is required because of non-delivery, seller error, cancellation caused by an unaccepted shipping delay, or another circumstance covered by law. Banks and payment processors may require additional time to post an approved refund.
Local-pickup customers should inspect their merchandise before removing it from the pickup location and report visible damage or discrepancies immediately.
After pickup, customers remain responsible for damage caused during their own transportation, loading, unloading, storage, or installation. Local-pickup merchandise remains covered for verified defects, incorrect merchandise, missing components, and other remedies that cannot legally be excluded.
Email info@moyasdecor.com with the subject line:
Order Claim – Order # [order number]
Include:
Keep the product, packaging, pallet, labels, and all included materials until Moya’s Decor confirms that they are no longer needed.
Incomplete documentation may delay the investigation. If additional information is required, Moya’s will contact you using the information associated with the order.
Nothing in this policy excludes, restricts, or limits any warranty, remedy, or consumer right that cannot legally be excluded, restricted, or limited. If a provision of this policy conflicts with applicable law, the applicable legal requirement will control.
For questions about this policy, contact:
Moya’s LLC
Email: info@moyasdecor.com
Phone: (877) 395-6050
